The major player in outsourcing workers recognized as the "back office on the world," would soon have to deal with a third-world rival--the Philippines.
A professional English-speaking employees. A reliable telecom structure. Low price of qualified personnel. These are some major reasons for selecting India or the Philippines for outsourced services assistance.
IT Outsourcing in India
India, a former community of the British Business for almost two centuries, has the second-largest IT ability share on the planet, a result of its Britain-influenced education system that places excellent emphasis on science and numbers. With 120,000 trained IT experts added to the indian employees yearly, India is gearing to be an IT giant in the third community and is rated as the first option of U.S. companies for application outsourced workers. According to Nasscomm, a corporation unfortunatly of India-based application and solutions companies, Indian companies are application solution company to more than half the Fortune 500 companies.
The launch of India's first private underwater cable has tremendously improved the international bandwith situation. In addition, considerable bandwith is available with the state-owned Videsh Sanchar Nigam Limited, partially run by India's biggest enterprise corporation unfortunatly. The privatization of telecom industry has also resulted in a considerable decrease in telecom rates. Experts predict that the admittance of newer market players will see a further decrease in telecom costs. In the last ten decades, telecom costs in Native india have dropped by 85 percent.
Over the decades, India has designed a powerful brand equity as an attractive desired place to go for application development and assistance. India is host to established IT companies such as IBM, Apple, Microsoft, Oracle, Cisco, Sun, HP, and Alcatel.
IT Outsourcing in Philippines
But the Philippines--one of the world's second-largest English-speaking populations--is fast catching up to India.
With a reading and writing rate of 94%, the Philippines has a huge share of it experts and a cost-competitive telecom structure. The nation ranks third in Knowledge and Information-based jobs in the 2002 International Technological innovation Index research done by the META Group. Three million college students join the personnel each year, providing a tremendous source of ability.
An American community for more than 50 decades, the Philippines has a Western-influenced culture, a unique quality that clearly distinguishes the nation from other international destinations. Although Asian in alignment, People from the philippines watch National TV and are thus able to communicate effectively in American Language.
Call Centers in the Philippines
In modern times, the Philippines has become the international destination of option for call center outsourced workers, specializing in client assistance solutions. Because of the Filipinos' dangerous of Language expertise and powerful client alignment, many leading multinationals have used the Philippines as some sort of center for client satisfaction. National OnLine, the biggest U.S. Isp, preserves a staff of 600 at its call center in Clark, Pampanga. Caltex, Procter & Gamble, Barnes and Respectable, among others, have designed large-scale assistance centers in the Philippines.
One very promising market that has sought outsourced workers assistance in the Philippines is the specialist transcribing enterprise. The Philippines boasts a huge ability share of researchers, including doctors, nurses, and specialist technologists. The demand for specialist transcribing has risen as U.S. nursing homes are now required by federal regulations to convert specialist records into details format. Seventeen specialist transcribing companies are now in operation, employing 1,200 People from the Philippines.
India and Philippines
While the Philippines may not be as huge an offshore provider of web and software solutions as India, it holds excellent promise in the client satisfaction market. Although India does charge lower than the Philippines--for details development function, India charges around $4 (U.S.) versus $10 in the Philippines--more multinationals are selecting the Philippines because of the top quality of function. Moreover, People from the philippines make good client satisfaction agents not only because they are fluent in National Language but also because of their helpful and friendly nature.
More companies are selecting the Philippines for international assistance. Among the solutions offered in Philippine-based outsourcing companies are copyediting and indexing; web style and maintenance; details transformation, details warehousing, details capture and details entry; OCR and scanning services; proofreading; development and keyboarding; image solutions and graphics design; call center and client service; abstracting and document conversion; typesetting; and adding, among others.
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